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Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form below or connect with us via email or phone. Our dedicated team is here to assist you and provide the information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to assisting you.

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FAQS

Tell me about your shipping

When you place a regular order, it will be packaged and shipped via USPS. It typically will take between 1 and 2 business days to package and drop off with USPS. Then, you'll receive a tracking number to see when your package will be delivered. I am located in California. You can expect shipping to take anywhere between 2 and 5 days depending on where in the country you live.

I try to be mindful about recycling and repurposing plastic packaging material, but I also may use biodegradable paper products to package up your pottery. The most important thing is to avoid any possible breakage while being delivered, so that's my priority.

Do you ship outside the United States?

At this point, I do not ship outside the US. However, if you are interested in buying my pottery and live outside the US, contact me with the piece(s) you're interested in, your mailing address in its entirety, and I'll calculate the shipping costs and invoice you.

How long does it take to complete a custom pottery order?

The timeline for completing a custom pottery order can vary depending on the complexity of the project and my current workload. On average, it takes between 4 to 8 weeks from the initial consultation to the final delivery of your pottery, depending on the scope. However, for more specific timelines, please contact me and I'll be happy to discuss the details further.

Can I request changes or revisions to my commissioned piece(s)?

After having a discussion, I'll be sending you an invoice for the down payment along with a written contract with a description of the agreed upon pottery. Once that is signed and payment is submitted, the general rule is no revisions or changes. However, the best rule of thumb is to reach out to me immediately, and I will let you know if your request can be accommodated or not. I want to ensure that the final piece aligns perfectly with your vision and expectations. Your input is an essential part of the creative process, and I'm committed to making allowances if possible.

What is the pricing structure for your custom pottery?

Pricing for custom pottery is determined by several factors, including the size of the piece(s), the materials used, the quantity, and complexity of the design. To get a personalized quote for your project, please reach out to me, and I'll provide you with a detailed quote based on your specific requirements and preferences.